# Frequently Asked Questions
## I just installed the app. Why am I not able to see the countdown timer?
Your store theme might not be eligibe for automatic insertion of the countdown timer. You have two options:
1. Shoot a mail to
[email protected], and we will resolve it for you within a day, or
2. If you are comfortable editing your theme code, you can insert the code snippet yourself through following steps
- navigate to `Online Store` -> `Themes` in the Shopify admin.
- under `Current Theme` press `Actions` -> `Edit code`
- in the files pane (left side under `Search files`) scroll down and click on `{/} product-template.liquid`
- navigate to where you want to discount timer to be shown
- insert following line of code: `{% include 'pe-disco-countdown-timer' %}`
- **example**: inserted under add-to-cart and payment buttons:
![alt text](example-snippet-include.png "Logo Title Text 1")
- press save
## How do I add new products to a sale that is already active?
You have to reactivate the sale as follows:
- First, deactivate the sale from the Disco app *Discount overview*.
- When this is done, press the `Edit`-button on the discount campaign (it looks like a pen).
- Input the scheduled end time (and optionally activate countdown timer).
- Press `Save`. The new products will now automatically be included in the product selection and the sale will reapply.
## I used CSV product import and now the countdown timer disappeared. How do I get it back?
You have to reactivate the sale as follows:
- First, deactivate the sale from the Disco app *Discount overview*.
- When this is done, press the `Edit`-button on the discount campaign (it looks like a pen).
- Input the scheduled end time (and optionally activate countdown timer).
- Press `Save`. The countdown timer will reapply and new products will now automatically be included in the product selection.
## How is the countdown timer installed in my Shopify theme?
It is installed in two parts:
- Firstly, as a non-invasive independent snippet in your theme,
- then, a single line in your product page template is modified to include the snippet.
## How do I uninstall the countdown timer snippet?
Before uninstalling the Disco app, you must go to `Disco app` -> `Settings` and press the `Uninstall countdown timer` button.
## What if I have already uninstalled the Disco app?
You have two options:
1. **(Easiest)** reinstall the app and use the snippet uninstaller from `Disco app` -> `Settings`, or
2. remove the snippets manually
- navigate to `Online Store` -> `Themes` in the Shopify admin.
- under `Current Theme` press `Actions` -> `Edit code`
- in the files pane (left side under `Search files`) scroll down and click on `{/} product-template.liquid`
- inside the code editor hit `ctrl+f` and search for `{% include 'pe-disco-countdown-timer' %}`
- delete that line in the code editor and press save
- in the files pane (left side under `Search files`) scroll down and click on `Snippets`
- scroll down and click on `{/} pe-disco-countdown-timer.liquid`
- in the top-right corner press the ´Delete`-button