# Frequently Asked Questions ## I just installed the app. Why am I not able to see the countdown timer? Your store theme might not be eligibe for automatic insertion of the countdown timer. You have two options: 1. Shoot a mail to support@productessentials.app, and we will resolve it for you within a day, or 2. If you are comfortable editing your theme code, you can insert the code snippet yourself through following steps - navigate to `Online Store` -> `Themes` in the Shopify admin. - under `Current Theme` press `Actions` -> `Edit code` - in the files pane (left side under `Search files`) scroll down and click on `{/} product-template.liquid` - navigate to where you want to discount timer to be shown - insert following line of code: `{% include 'pe-disco-countdown-timer' %}` - **example**: inserted under add-to-cart and payment buttons:  - press save ## How do I add new products to a sale that is already active? You have to reactivate the sale as follows: - First, deactivate the sale from the Disco app *Discount overview*. - When this is done, press the `Edit`-button on the discount campaign (it looks like a pen). - Input the scheduled end time (and optionally activate countdown timer). - Press `Save`. The new products will now automatically be included in the product selection and the sale will reapply. ## I used CSV product import and now the countdown timer disappeared. How do I get it back? You have to reactivate the sale as follows: - First, deactivate the sale from the Disco app *Discount overview*. - When this is done, press the `Edit`-button on the discount campaign (it looks like a pen). - Input the scheduled end time (and optionally activate countdown timer). - Press `Save`. The countdown timer will reapply and new products will now automatically be included in the product selection. ## How is the countdown timer installed in my Shopify theme? It is installed in two parts: - Firstly, as a non-invasive independent snippet in your theme, - then, a single line in your product page template is modified to include the snippet. ## How do I uninstall the countdown timer snippet? Before uninstalling the Disco app, you must go to `Disco app` -> `Settings` and press the `Uninstall countdown timer` button. ## What if I have already uninstalled the Disco app? You have two options: 1. **(Easiest)** reinstall the app and use the snippet uninstaller from `Disco app` -> `Settings`, or 2. remove the snippets manually - navigate to `Online Store` -> `Themes` in the Shopify admin. - under `Current Theme` press `Actions` -> `Edit code` - in the files pane (left side under `Search files`) scroll down and click on `{/} product-template.liquid` - inside the code editor hit `ctrl+f` and search for `{% include 'pe-disco-countdown-timer' %}` - delete that line in the code editor and press save - in the files pane (left side under `Search files`) scroll down and click on `Snippets` - scroll down and click on `{/} pe-disco-countdown-timer.liquid` - in the top-right corner press the ´Delete`-button